Tech Stack

Description

You will provide reports and insights to ensure top-notch customer experience by analyzing tens of billions of data points from customer interactions. Collaborate with cross-functional teams to make data-driven decisions and create business reports for leadership.

Requirements

• 7+ years of data analytics experience
• Expert SQL knowledge
• Experience with big data tools like Hadoop, Spark, and Presto
• Experience with BI tools like Power BI or Tableau
• Bachelor's degree in statistics or computer engineering

Responsibilities

• Create and provide customer experience metrics and insights
• Collaborate with product managers, designers, engineers, and stakeholders
• Create and manage weekly/monthly/quarterly business reports
• Provide data-driven recommendations and actionable plans
• Expert thought leadership as an ecommerce and fulfillment analyst