🛠 Tech Stack

💼 About This Role

You'll lead our global support center, driving efficiency through AI and automation. Your core impact will be optimizing service delivery across IT, HR, and operations. This role stands out for its strategic focus on embedding AI into daily workflows.

🎯 What You'll Do

• Define and evolve the global support center operating model
• Lead a team of 150+ across IT, HR, Talent, and Finance
• Manage hiring lifecycle and onboarding with Talent team
• Oversee cross-charge billing and year-on-year cost reviews

📋 Requirements

• 12+ years in global support/operations management
• 5+ years in a leadership role
• Experience managing large teams in a global matrix environment
• Strong expertise in IT support and backend operations

✨ Nice to Have

• Experience with AI-driven hiring tools
• Knowledge of financial forecasting tools
• Background in creative or tech industries

🎁 Benefits & Perks

• 🤝 Global team culture
• 📈 Career growth opportunities
• 🤖 AI innovation exposure
• 🌍 International collaboration

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Panel Interview· 60 min