5h ago
Support Engineer
San Francisco
$127.5k-$210k / year
full-timemid Hybridtelecom
🛠 Tech Stack
💼 About This Role
You'll work on complex network designs, diagnosing and fixing difficult problems while influencing product direction. Your impact shapes how next-generation networks are built and supported. This isn't a step down from engineering—it's a deep dive into the craft with direct customer impact.
🎯 What You'll Do
- Troubleshoot and resolve tickets across every network stack layer.
- Manage and support complex customer networks remotely.
- Identify and document product bugs with clear reproduction steps.
- Build and maintain documentation to shorten resolution time.
📋 Requirements
- 3-5 years networking experience in wireless, security, WAN/LAN, routing, DNS.
- Strong analytical skills for ambiguous problem-solving.
- Clear communicator in high-pressure situations.
🎁 Benefits & Perks
- 📈 Equity plan participation
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