5h ago

Support Engineer

San Francisco

$127.5k-$210k / year

full-timemid Hybridtelecom

🛠 Tech Stack

💼 About This Role

You'll work on complex network designs, diagnosing and fixing difficult problems while influencing product direction. Your impact shapes how next-generation networks are built and supported. This isn't a step down from engineering—it's a deep dive into the craft with direct customer impact.

🎯 What You'll Do

  • Troubleshoot and resolve tickets across every network stack layer.
  • Manage and support complex customer networks remotely.
  • Identify and document product bugs with clear reproduction steps.
  • Build and maintain documentation to shorten resolution time.

📋 Requirements

  • 3-5 years networking experience in wireless, security, WAN/LAN, routing, DNS.
  • Strong analytical skills for ambiguous problem-solving.
  • Clear communicator in high-pressure situations.

🎁 Benefits & Perks

  • 📈 Equity plan participation
0 0 0