🛠 Tech Stack

💼 About This Role

You'll manage contract renewals and drive Net Revenue Retention growth for a portfolio of business accounts. You'll partner with Customer Support to secure renewals and advocate for process improvements to boost operational efficiency. Base salary $100,000-$110,000 plus uncapped commission.

🎯 What You'll Do

• Manage a portfolio of businesses focusing on renewals, upsells, and NRR growth.
• Oversee all assigned contract renewals to ensure timely execution.
• Accelerate renewal process, mitigate risk, and ensure customer satisfaction.
• Identify at-risk accounts and strategize with Customer Support to secure renewals.

📋 Requirements

• Previous experience in Support, Services, Customer Success, or Renewals Management.
• Familiarity with contracts, terms of service, and legal issues.
• Experience with Salesforce (particularly the 'opportunity' object).
• Organizational skills and attention to detail.

✨ Nice to Have

• Previous B2B SaaS and/or enterprise software experience.
• Intellectually curious self-starter with a knack for problem-solving.

🎁 Benefits & Perks

• 💰 Base salary $100,000 - $110,000
• 📈 Uncapped commission variable component
• 🏢 Hybrid work in New York City