🛠 Tech Stack

💼 About This Role

You'll own Net Revenue Retention (NRR) for a $5M–$10M+ customer portfolio in a high-impact rebuild-phase SaaS business. You'll drive expansion, retention, and customer outcomes while helping define best practices. This role features autonomy, accountability, and direct influence on processes from the ground up.

🎯 What You'll Do

• Own Net Revenue Retention (NRR) for your book of business
• Identify and close up-sell and cross-sell opportunities
• Build and maintain a healthy expansion pipeline (3–4x coverage)
• Proactively manage renewal cycles and mitigate churn risk
• Lead commercial conversations on pricing, renewals, and contracts

📋 Requirements

• 4–8+ years in mid-market SaaS Account Management, Customer Success, or Sales
• Proven track record of independently closing expansion opportunities
• Experience owning revenue targets (NRR, expansion, or renewals)
• Strong commercial acumen and negotiation skills

✨ Nice to Have

• Experience in a rebuild or transformation environment
• Previous work in Transportation Management Systems (TMS) or last-mile/logistics tech
• Daily use of AI in customer-facing and revenue workflows

🎁 Benefits & Perks

• 🌍 100% Remote and Global
• ⏰ Flexible Work Environment
• 📈 Dedicated Growth Path with tailored feedback
• 🛠️ Access to Leading Tools and Technology
• 🎉 Engaging Community Activities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Final Interview· 60 min