Tech Stack

Description

You will serve as SambaNova's technical support lead for customers in your region, providing full-stack support across SambaRack, SambaStack, and SambaCloud. You'll resolve complex issues, improve product reliability, and collaborate with engineering, product, and site reliability teams.

Requirements

• Bachelor's in CS or IT, or 2+ years IT/technical support experience
• Solid understanding of AI/ML concepts and terminology
• Demonstrated troubleshooting skills and critical thinking in complex technical environments
• Working knowledge of Shell scripting, Go, or Python
• Familiarity with computer networking troubleshooting and ITSM processes

Responsibilities

• Own end-to-end technical support for customers across SambaRack, SambaStack, and SambaCloud
• Serve as regional support lead and primary technical point of contact
• Support customers in debugging ML models and resolving full-stack computing environment issues
• Participate in on-call rotations for production coverage
• Partner with global support lead and other regional leads to improve support processes