🛠 Tech Stack

💼 About This Role

You'll support Bigblue merchants by resolving day-to-day issues through HelpScout, ensuring a world-class customer experience. You'll also educate merchants on logistics and the app, and collaborate with Product and Operations teams to improve the platform. This role is key as we scale rapidly with 500+ brands.

🎯 What You'll Do

• Answer merchant requests via HelpScout, meeting KPIs like <2h response time.
• Build strong relationships and train merchants on the Bigblue App.
• Maintain and create Help Center articles for continuous improvement.
• Represent merchant voice internally to improve service and product.

📋 Requirements

• 3+ years in a client-facing role.
• Fluent in French and English (spoken and written).
• Organizational and time management skills to handle high ticket volume.
• Analytical mindset to identify issues and improve processes.

✨ Nice to Have

• Other languages (Spanish, German).
• Previous experience in a logistics company.
• Experience in a scale-up.

🎁 Benefits & Perks

• 🍱 Meal vouchers 10€/day (55% paid by company).
• 🧘‍♀️ ClassPass membership for fitness & wellness.
• 🖥️ MacBook or choice of equipment.
• 🩺 100% health insurance coverage with Benefiz.
• 🏢 Brand-new offices in Paris 9th tech hub.

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Case Interview· 60 min