1d ago

Customer Service Engineer

Walla Walla, WA

$50k-$55k / year

full-timeseniorgovernment

๐Ÿ›  Tech Stack

๐Ÿ’ผ About This Role

You'll provide onsite IT support for the Department of Veterans Affairs at the Jonathan M. Wainwright VA Medical Center, performing system administration and troubleshooting on mission-critical networks. This role offers full government benefits and stable pay.

๐ŸŽฏ What You'll Do

  • Install, configure, maintain, and troubleshoot IT systems and networks.
  • Perform on-site desktop support, imaging, and hardware deployment.
  • Track and document issues using Service Now ticketing system.
  • Conduct system monitoring and performance analysis using SCOM.

๐Ÿ“‹ Requirements

  • HS diploma or GED and 8+ years of system administration experience or a BS degree in a technical discipline.
  • Experience maintaining and troubleshooting high availability systems and networks.
  • Knowledge of debugging protocols and processes.
  • Ability to lift and move IT equipment up to 50 pounds.

โœจ Nice to Have

  • Experience with Microsoft System Center Operations Manager (SCOM).
  • Familiarity with scripting and McAfee tools.
  • Experience with asset management and inventory processes.

๐ŸŽ Benefits & Perks

  • ๐Ÿฅ Full Government Benefits
  • ๐Ÿ’ฐ Stable Salary ($50k-$55k)
  • ๐Ÿงณ Travel Opportunities (up to 2 weeks every 6 months with advance notice)
  • ๐ŸŽ“ Professional Growth in a mission-critical environment

๐Ÿ“จ Hiring Process

Estimated timeline: 2-4 weeks ยท AI estimate

  1. 1Recruiter Phone Screenยท 30 min
  2. 2Technical Interviewยท 60 min
  3. 3Offerยท 1 week

๐Ÿšฉ Heads Up

  • Pay is firm at $50k-$55k for a senior role requiring 8+ years.
  • Frequent travel (2 weeks every 6 months) may disrupt work-life balance.
  • Lifting requirement up to 50 pounds may be physically demanding.
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