💼 About This Role

You'll lead a team of 15 Customer Service Representatives, serving as the linchpin for the dealership's success. You'll champion a supportive, team-oriented atmosphere and ensure customer satisfaction and retention. This role offers a chance to thrive in a family-owned business with unbelievable benefits and competitive pay.

🎯 What You'll Do

• Lead and coach a team of 15 Customer Service Representatives.
• Implement hands-on management to develop employees and empower customer experience.
• Ensure professional behavior and corrective action when needed.
• Oversee scheduling of delivery, service, and sales appointments.

📋 Requirements

• High-energy leadership style that motivates and inspires.
• Applied knowledge of accounting functions (payroll, budgeting, AR/AP).
• Strong background in customer service with focus on exceptional experience.
• High school diploma or equivalent.

✨ Nice to Have

• Business degree with emphasis in accounting or related experience.
• Experience in the water conditioning or service-related industry.

🎁 Benefits & Perks

• 🏖️ Unbelievable benefits including zero-deductible medical plans and 401K with match.
• 💰 Competitive base salary with high incentive potential.
• 📈 Career advancement through training and development.
• ⚖️ Work-life balance with Monday-Friday business hours.
• 🎉 Employee recognition events and annual company meeting.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 60 min

🚩 Heads Up

• Role mixes office management with customer service rep tasks, potentially overloading.
• Requires accounting knowledge but offers no specific salary for that skill.