🛠 Tech Stack

💼 About This Role

You'll troubleshoot escalated issues for Plaud's AI note-taking platform, working directly with product and R&D teams. Your insights will help improve our customer satisfaction and product quality. This role offers exposure to cutting-edge AI tools and global operations.

🎯 What You'll Do

• Troubleshoot escalated hardware and software issues
• Liaise with product and R&D teams for resolution
• Participate in technical QA audits
• Guide BPO Tier 1 agents on standard cases

📋 Requirements

• 1-3 years of customer service experience in SaaS or hardware
• Data-driven mindset with CSAT and SLA awareness
• Ability to independently diagnose product issues
• Experience with CRM and ticketing systems like Zendesk

✨ Nice to Have

• Zendesk configuration experience
• Entrepreneurial spirit and strong ownership

🎁 Benefits & Perks

• 💰 Market-competitive compensation
• 🌍 Global exposure and travel opportunities
• 📈 Fast career development and continuous learning
• 🎉 Vibrant work atmosphere with innovation focus