🛠 Tech Stack

💼 About This Role

You'll partner with internal teams to ensure successful implementation for strategic customers. You'll develop strong relationships as the customer's champion within Five9, driving adoption and growth. This role offers the chance to influence product direction by representing the customer voice.

🎯 What You'll Do

• Represent customer voice to cross-functional teams.
• Develop and execute business plans to drive adoption.
• Conduct monthly and quarterly business reviews.
• Coordinate with sales directors, TAMs, and PS on opportunities.

📋 Requirements

• 8+ years of account management in a technology company.
• Strong technical knowledge of contact center technology.
• Proven ability to manage multiple projects with attention to detail.
• Ability to travel up to 50%.

✨ Nice to Have

• Experience delivering client-focused solutions.
• Excellent negotiation and presentation skills.

🎁 Benefits & Perks

• 🏖️ Paid Time Off including company paid holidays, volunteer hours, and 12 weeks paid parental leave.
• 🏥 Health, dental, and vision coverage starting day one with 100% employer-paid employee portion.
• 💰 Annual performance bonus and stock incentives.
• 📈 401k plan with employer matching.
• 🧠 Mental health support platform with therapy, coaching, and mindfulness.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter phone screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Cross-functional panel· 60 min