Description

As a Customer Service Associate at Salary Finance, you will handle inquiries via live chat and email, resolve issues related to loan applications and payments, and ensure a positive customer experience. You'll collaborate with the customer operations team to improve processes and uphold compliance standards.

Requirements

• Proven track record in a fast-moving business
• Excellent stakeholder management skills
• Enjoy interacting with customers daily via chat and email
• Upbeat and quick-thinking approach
• Ability to handle sensitive data in compliance with GDPR

Responsibilities

• Respond to customer inquiries via live chat and email
• Diagnose and resolve queries related to loan applications, payments, and account updates
• Maintain accurate records of customer interactions in CRM
• Escalate complex issues to relevant departments and follow up
• Suggest improvements to FAQs or knowledge base articles