🛠 Tech Stack

💼 About This Role

You'll manage a portfolio of accounts to ensure they get maximum value from Qwilr. You'll drive product engagement, prevent churn, and identify expansion opportunities. This role offers the chance to work at a high-growth SaaS company with a strong product-market fit.

🎯 What You'll Do

• Onboard and train new customers to ensure successful adoption
• Proactively engage with customers to drive product usage
• Mitigate at-risk accounts to maintain high retention
• Identify expansion opportunities and partner with Sales

📋 Requirements

• 2-3 years experience as a Customer Success Manager at a B2B software company
• Managed a portfolio of accounts with proven track record of reducing churn
• Proficient with customer success tools to prioritize and manage accounts

✨ Nice to Have

• Experience with Vitally, Qwilr or other sales proposal software

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Behavioral Interview· 60 min