💼 About This Role

You'll own a portfolio of strategic enterprise customer relationships at Copia, helping industrial and engineering organizations adopt modern collaboration tools. You'll act as a trusted advisor, driving adoption, retention, and expansion. This hybrid role in NYC offers growth opportunities in a fast-paced startup.

🎯 What You'll Do

• Own and manage strategic enterprise customer relationships from onboarding through renewal and expansion.
• Act as a trusted advisor helping customers achieve measurable business outcomes.
• Lead regular engagement sessions including onboarding, strategic planning, and business reviews.
• Identify adoption risks early and drive proactive solutions for long-term retention.

📋 Requirements

• 7–10 years experience in Customer Success, Account Management, or consulting.
• Experience managing enterprise or highly strategic customer relationships.
• Ability to quickly learn complex technical products and workflows.
• Strong executive presence and confidence leading discussions with senior stakeholders.

✨ Nice to Have

• Experience with industrial automation or engineering-heavy organizations.
• Familiarity with PLC systems or manufacturing technology.
• Experience in high-growth startup environments.