💼 About This Role

You'll be a trusted advisor to key enterprise customers, helping them succeed with Navan's travel platform. You'll manage all post-sales activity including integrations, onboarding, training, and retention. This role offers the opportunity to work with C-suite executives and cross-functional teams to drive customer success.

🎯 What You'll Do

• Manage all post-sales activity for Enterprise customers including onboarding and training.
• Develop trusted advisor relationships with customer C-suite to align business goals.
• Conduct regular check-in calls and Quarterly Strategic Business Reviews.
• Handle escalations and work across teams to resolve issues.

📋 Requirements

• 5+ years of experience in Enterprise Customer Success Management
• 3+ years of Travel industry or travel related company experience
• Excellent project management and organizational skills in a high pressure environment
• Ability to prioritize tasks and initiatives in a fast-paced environment

✨ Nice to Have

• Bachelor's degree preferred
• Experience with CS platforms

🎁 Benefits & Perks

• 💰 Competitive pay with OTE structure
• 🏖️ Flexible PTO
• 🏥 Health insurance
• 📈 Equity
• 🚗 Travel perks