9h ago

IT Support Engineer

Austin, TX

$90k-$110k / year

full-timemid Hybrid

🛠 Tech Stack

💼 About This Role

You'll join a hyper-growth startup to automate IT workflows and engineer security compliance for insurance payment tools. Your core impact is eliminating repetitive tickets through self-service and automation. This role offers the autonomy to make foundational architectural decisions in a high-compliance environment.

🎯 What You'll Do

  • Provide white-glove L1-L3 support and design self-service workflows
  • Manage Identity Providers for SSO and zero-touch onboarding
  • Engineer MDM platforms with zero-touch provisioning
  • Partner with IT Manager on scaling security projects

📋 Requirements

  • 2+ years IT support experience with automation focus
  • Deep understanding of SSO, SAML/OIDC, and identity lifecycle management
  • Proficiency in MDM platforms (Jamf, Intune, Kandji, or Workspace ONE)
  • Strong macOS and Windows endpoint management skills

✨ Nice to Have

  • Scripting experience with Bash, PowerShell, or Python
  • Experience with API integration for workflow automation
  • Familiarity with SOC 2 or PCI compliance

🎁 Benefits & Perks

  • 💰 Competitive salary with 10% variable bonus
  • 🏖️ Unlimited PTO
  • 🏥 Comprehensive benefits with employer-paid premiums
  • 📈 401K matching
  • 🍽️ Lunch stipend when working onsite
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