💼 About This Role

You'll act as a strategic partner for SMB and commercial clients, ensuring they derive maximum value from an AI-powered digital workplace platform. You'll manage complex customer relationships, guide adoption strategies, and help organizations improve engagement and productivity. This role offers the chance to influence the product roadmap through direct customer feedback in a fast-paced SaaS environment.

🎯 What You'll Do

• Build trusted relationships with SMB and commercial clients as strategic advisor
• Develop account success plans focused on adoption and retention
• Identify upsell and cross-sell opportunities aligned with customer goals
• Monitor customer health and proactively mitigate churn risks

📋 Requirements

• 5+ years of experience in Customer Success or Account Management in B2B SaaS
• Bachelor's degree in Business, Marketing, or related field
• Proven ability to manage complex client relationships and drive measurable outcomes
• Strong analytical skills to interpret data and usage trends

✨ Nice to Have

• Master's degree preferred
• Demonstrated leadership or mentoring experience
• Experience in developing strategic account plans

🎁 Benefits & Perks

• 💵 Performance-based incentives
• 🏥 Comprehensive health and wellness benefits
• 🏖️ Flexible work arrangements, including remote options
• 📈 Professional development and career growth opportunities

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Final Interview· 60 min