Tech Stack

Description

You will be the first point of contact for technology support, helping faculty, staff, and students with technical issues and training. You'll manage the help desk, deploy devices, and support AV needs, contributing to a smooth tech experience at the school.

Requirements

• Experience supporting a diverse community of students, parents, colleagues
• Strong customer service orientation; tactful, patient, courteous
• Time management skills; prioritize requests, work with minimal supervision
• Attention to detail; correlate issues and identify systematic problems
• Ability to support macOS and iOS devices

Responsibilities

• Staff the Technology Help Desk as initial point of contact
• Monitor ticketing system to record, update, and resolve tickets
• Assist with evaluation and implementation of new software/hardware
• Provision, deploy, and maintain technology devices
• Troubleshoot issues and write end-user documentation