1d ago

Customer Service Lead

Denver, CO

$58.2k-$60.6k / year

full-timeseniorhealthcare

๐Ÿ›  Tech Stack

๐Ÿ’ผ About This Role

You'll lead a team supporting healthcare clients in hazardous waste logistics and regulatory compliance, ensuring smooth operations. Your work will directly enhance patient and staff safety while improving service delivery. This role offers the chance to make a meaningful impact in a recession-proof industry.

๐ŸŽฏ What You'll Do

  • Support hazardous waste manifests and regulatory compliance.
  • Resolve customer requests and complaints using Salesforce.
  • Coordinate with production and transport teams for deliveries.
  • Analyze customer data to identify service improvement trends.

๐Ÿ“‹ Requirements

  • 3-5 years of customer service experience.
  • 2-5 years of leadership experience.
  • Proficiency in Microsoft Office.
  • Flexible hours including weekends or holidays.

โœจ Nice to Have

  • Experience in healthcare or logistics.
  • Proven process improvement track record.
  • Familiarity with inventory or routing systems.

๐ŸŽ Benefits & Perks

  • ๐Ÿ–๏ธ 401K Matching with 50% match up to 6% contribution.
  • ๐Ÿฅ Medical, Dental, Vision from Day 1.
  • ๐Ÿ’ฐ Paid short-term disability and company life insurance.
  • ๐Ÿ“… Permanent full-time Monday-Friday schedule.
  • ๐Ÿš€ Innovative culture emphasizing authenticity and creativity.

๐Ÿ“จ Hiring Process

Estimated timeline: 2-3 weeks ยท AI estimate

  1. 1Recruiter Callยท 30 min
  2. 2Hiring Manager Interviewยท 45 min
  3. 3Technical Assessmentยท 60 min

๐Ÿšฉ Heads Up

  • Willingness to work flexible hours including weekends or holidays.
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