Description

You will lead a high-volume, performance-driven Coverage team supporting Docketly's operational excellence, driving staffing performance, inside sales effectiveness, and KPI attainment while developing a team of Coverage Specialists to operate at scale. This role requires balancing people development with measurable business outcomes in a fast-paced environment.

Requirements

• 2–4 years of progressive experience in coverage and recruiting environments with clear career growth
• Proven strength in inside sales, including consultative selling, objection handling, negotiation, and closing
• Demonstrated ability to convert recruiting and sales tactics into repeatable systems for team success
• Data-driven decision maker with strong proficiency in reporting tools and performance analytics
• Experienced in setting and operationalizing OKRs to drive measurable outcomes
• Strong continuous improvement mindset proactively identifies process gaps and implements solutions
• Effective escalation manager who remains composed and solutions-focused under pressure
• Holds team members accountable while fostering engagement and performance ownership
• Skilled coach who develops others through structured feedback, training, and real-time performance management
• Highly self-sufficient and reliable; trusted to operate independently while aligning with leadership priorities
• Strong communicator and collaborator across departments
• Demonstrates leadership readiness through influence, consistency, and balanced people/business focus

Responsibilities

• Lead, coach, and develop a team of 7–10 Coverage Specialists in a high-volume staffing environment
• Drive team performance against KPIs including fill rate, margin targets (36%+), drops, losses, and daily MTTC execution
• Translate recruiting and inside sales strategies into scalable best practices across the team
• Set, track, and execute against team and individual OKRs to ensure consistent performance growth
• Analyze reporting data to identify trends, risks, and performance gaps; implement corrective action plans
• Manage escalations professionally, exercising sound judgment and solution-oriented decision making
• Create a culture of accountability, ownership, and measurable results
• Identify operational inefficiencies and implement process improvements that increase speed and quality
• Partner cross-functionally with Sales, Operations, and Leadership to ensure alignment on performance goals
• Maintain strong oversight of hearing losses, cancellations, and coverage gaps while ensuring proper approval workflows