20h ago

Customer Advocate

Jacksonville, FL

$35.4k-$41.6k / year

full-timeretail

๐Ÿ’ผ About This Role

You'll deliver vehicles directly to customers using custom car haulers and represent Carvana's mission of making car-buying simple. Your core impact is ensuring a smooth, hassle-free delivery experience that delights customers.

๐ŸŽฏ What You'll Do

  • Deliver vehicles to customers' doors with custom car haulers
  • Load and unload vehicles onto the hauler
  • Complete customer paperwork and tracking system notes
  • Inspect the car-hauler for safety compliance

๐Ÿ“‹ Requirements

  • 2+ years of customer-facing experience
  • Valid driver's license with clean driving record
  • Ability to lift 50 lbs and perform physical tasks
  • Obtain notary license within 90 days

โœจ Nice to Have

  • Experience with vehicle delivery or logistics
  • Familiarity with DMV paperwork

๐ŸŽ Benefits & Perks

  • ๐Ÿ–๏ธ Generous PTO - 13 days first year, 20 days thereafter
  • ๐Ÿฅ 100% Company Paid Healthcare - plus dental and vision
  • ๐Ÿ’ฐ Performance-Based Pay Increases - up to $20/hr within first year
  • ๐Ÿ“š Tuition Reimbursement or student loan repayment
  • ๐Ÿ“ˆ Equity - annual Carvana shares and ESPP discount

๐Ÿ“จ Hiring Process

Estimated timeline: 1-2 weeks ยท AI estimate

  1. 1Phone Screenยท 30 min
  2. 2On-site Interviewยท 1 hour
  3. 3Offerยท 1 day

๐Ÿšฉ Heads Up

  • Rotating schedule including weekends without fixed days off
  • Physically demanding role with heavy lifting in all weather conditions
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