20h ago
Customer Advocate
Jacksonville, FL
$35.4k-$41.6k / year
full-timeretail
๐ผ About This Role
You'll deliver vehicles directly to customers using custom car haulers and represent Carvana's mission of making car-buying simple. Your core impact is ensuring a smooth, hassle-free delivery experience that delights customers.
๐ฏ What You'll Do
- Deliver vehicles to customers' doors with custom car haulers
- Load and unload vehicles onto the hauler
- Complete customer paperwork and tracking system notes
- Inspect the car-hauler for safety compliance
๐ Requirements
- 2+ years of customer-facing experience
- Valid driver's license with clean driving record
- Ability to lift 50 lbs and perform physical tasks
- Obtain notary license within 90 days
โจ Nice to Have
- Experience with vehicle delivery or logistics
- Familiarity with DMV paperwork
๐ Benefits & Perks
- ๐๏ธ Generous PTO - 13 days first year, 20 days thereafter
- ๐ฅ 100% Company Paid Healthcare - plus dental and vision
- ๐ฐ Performance-Based Pay Increases - up to $20/hr within first year
- ๐ Tuition Reimbursement or student loan repayment
- ๐ Equity - annual Carvana shares and ESPP discount
๐จ Hiring Process
Estimated timeline: 1-2 weeks ยท AI estimate
- 1Phone Screenยท 30 min
- 2On-site Interviewยท 1 hour
- 3Offerยท 1 day
๐ฉ Heads Up
- Rotating schedule including weekends without fixed days off
- Physically demanding role with heavy lifting in all weather conditions
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