🛠 Tech Stack

💼 About This Role

You'll serve as the primary technical contact for AfterShip's enterprise customers, ensuring seamless onboarding and ongoing success. You'll drive technical implementations and troubleshoot complex issues to maximize customer value. This role offers a chance to shape post-purchase automation for top global ecommerce brands.

🎯 What You'll Do

• Lead end-to-end technical setup for enterprise customers
• Provide ongoing technical support and manage escalation
• Execute migration processes ensuring minimal downtime
• Handle API-related queries and track resolution

📋 Requirements

• 3+ years in customer-facing technical roles in SaaS
• Experience working with enterprise clients and cross-functional teams
• Ability to break down complex concepts for non-technical stakeholders
• Strong knowledge of business processes and automation

✨ Nice to Have

• ERP and REST API expertise
• Background in IT consulting or solution design
• Experience in ecommerce or marketing automation

🎁 Benefits & Perks

• 🏖️ Remote-first work setup
• 📈 Career growth with no ceiling
• 🏆 Great Place to Work certified culture
• 🌍 Global team with inclusive environment
• 💡 Ambitious mission transforming ecommerce

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Assessment· 60 min