💼 About This Role

You'll provide exceptional customer support for a leading DeFi platform with over $8B in assets. You'll handle inquiries, resolve issues, and moderate the community to ensure a seamless crypto banking experience.

🎯 What You'll Do

• Respond to customer inquiries via chat and email
• Resolve issues related to DeFi products and services
• Moderate the community and maintain high service standards
• Ensure customer satisfaction and retention

📋 Requirements

• Customer service experience (1+ year)
• Excellent communication skills
• Ability to work independently in a remote team
• Crypto or DeFi familiarity

✨ Nice to Have

• Prior experience in financial or crypto industry
• Bachelor's degree in relevant field

🎁 Benefits & Perks

• 💰 Competitive salary plus token allocation grant
• 💊 Health, dental, and vision insurance
• ✈️ 4 weeks work from anywhere
• 📈 Professional development opportunities
• 🎉 Company events and team off-sites

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Final interview· 45 min