💼 About This Role

You'll join the Fraud Risk team to detect and resolve fraud cases by analyzing customer and agent activities. You'll handle incoming calls from users affected by fraud, ensuring a positive customer experience. This role is key to reducing fraud and improving processes at a fast-growing fintech.

🎯 What You'll Do

• Respond to incoming fraud-related calls from users or agents.
• Identify patterns in user feedback to improve fraud processes.
• Quickly escalate major issues affecting multiple users.
• Participate in training team meetings.

📋 Requirements

• Professional or native fluency in English.
• 2+ years experience in customer support at a call center.
• Degree in Law, Audit, Communication, or equivalent.

✨ Nice to Have

• Local language proficiency.
• Experience with fraud detection or risk analysis.

🎁 Benefits & Perks

• 🏥 Health insurance for self and dependents.
• 👶 Parental leave: 26 weeks mothers, 4 weeks fathers.
• 🏋️ Gym membership subsidy.
• 🍴 Free food and office space.
• 📱 Airtime reimbursement.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Application submission· 1 week
2. 2Recruiter call· 30 min
3. 3Technical interview· 1 hour

🚩 Heads Up

• Role requires availability every day including weekends, which may indicate unpredictable schedule.