🛠 Tech Stack

💼 About This Role

You'll drive digital customer success programs using AI and automation to improve adoption and retention. You'll manage complex customer touchpoints and leverage AI workflows to scale interventions. This role operates in a regulated FinTech environment where accuracy is critical.

🎯 What You'll Do

• Build and maintain complex customer journeys in Gainsight and Pendo
• Lead targeted engagement for high-growth and churn-risk customers
• Analyze usage data to identify expansion opportunities
• Develop AI-assisted workflows using Claude, Gemini, and internal tools

📋 Requirements

• 2+ years in Customer Success or similar SaaS role
• Experience with Gainsight and Pendo or equivalent
• Demonstrable fluency with LLMs as a working tool

✨ Nice to Have

• Experience in FinTech/RegTech environment
• Experience with business intelligence platforms like Tableau, Looker
• Familiarity with workflow orchestration tools like n8n, Zapier

🎁 Benefits & Perks

• 🏖️ Unlimited Time Off
• 💰 Equity package
• 🏠 Home office budget upon joining
• 📚 Annual learning budget
• 🏥 Comprehensive Private Health Insurance

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical assessment· 60 min