🛠 Tech Stack

💼 About This Role

You'll own the long-tail book of business, driving retention and expansion at scale through scalable 1-to-many programs like webinars and office hours. You'll be a key voice of the customer internally, partnering with Support, Product, and Sales to reduce friction and unlock upsell opportunities.

🎯 What You'll Do

• Own a long-tail portfolio of customers for retention and growth.
• Build and run scalable 1-to-many customer programs.
• Monitor customer health and execute churn prevention plans.
• Identify expansion opportunities and run upsell motions.

📋 Requirements

• Experience managing SMB or long-tail customers in SaaS.
• Strong commercial instincts for renewals and churn reduction.
• Comfortable running 1-to-many motions and building scalable systems.
• Excellent written communication and ability to simplify complex concepts.

✨ Nice to Have

• Experience with HubSpot, Salesforce, or Intercom.
• Knowledge of eCommerce, logistics, or operations tooling.

🎁 Benefits & Perks

• 📈 Stock options in a high-growth startup.
• 🏖️ Competitive PTO with public holidays additional.
• 🏥 Private Health insurance.
• 💰 Pension plan.
• 🍳 Breakfast Mondays.