🛠 Tech Stack

💼 About This Role

You'll take end-to-end ownership of Cyara's internal demo environments, labs, and POC workspaces, combining technical administration, DevOps, and solution architecture. You'll ensure demo assets remain current, performant, and compelling for global customers. This role works closely with Sales Architects, Product, and Engineering to enable world-class demos and customer proof-of-concepts.

🎯 What You'll Do

• Manage full lifecycle of Cyara demo environments (setup, configuration, updates, retirement).
• Deploy platform updates, patches, hotfixes, and new feature enablement.
• Maintain data hygiene including test data cleansing and synthetic data generation.
• Assist Sales Architects during POCs with environment setup, data preparation, and troubleshooting.

📋 Requirements

• 5-10 years in Solutions Engineering, Technical Support, DevOps, or System Administration.
• Hands-on experience with telephony systems like SIP, CPaaS, IVR, or CCaaS (e.g., Genesys Cloud, Amazon Connect).
• Solid understanding of AI system workflows including prompt engineering and LLM-based applications.
• Strong DevOps capabilities: CI/CD, automation scripting (Python/Ansible), and cloud infrastructure (AWS/Azure/GCP).

✨ Nice to Have

• Familiarity with API integrations, webhooks, and enterprise IT architecture.
• Experience managing multi-tier applications with release and rollback strategies.

🎁 Benefits & Perks

• 🏖️ Flexible Time Off
• 💻 Remote Work Options
• 📈 Professional Development Budget
• 🏥 Health Insurance
• 🎉 Team Events