💼 About This Role

You'll define the customer's experience through service, focus, and participation at Veterinary Emergency Group. You'll ensure every interaction is personalized and memorable. This role offers opportunities to grow your career in a supportive environment.

🎯 What You'll Do

• Greet customers with warmth and urgency in person, phone, or online
• Oversee all customer communications and route urgent medical calls
• Deliver personalized experiences and find creative ways to say yes
• Follow up after visits to check on pet's care and strengthen relationships

📋 Requirements

• 2+ years of experience in a customer service role
• Advanced proficiency in computer programs and practice management software
• Ability to work nights, weekends, and holidays on a rotating basis
• Work well in a fast-paced environment with people from all backgrounds

✨ Nice to Have

• High emotional intelligence
• Problem solving skills and focus on innovation

🎁 Benefits & Perks

• 💰 Competitive compensation ($18-$24/hour)
• 📅 Flexible work schedules
• 👥 Generous employee referral program
• 🩺 Comfy scrubs and VEG swag
• 🍕 Food provided in the fridge