Tech Stack

Description

You will deliver technical support for NICE's recording and compliance software, serving as L2/L3 escalation point. You'll interface with R&D, customer support, and partners globally, ensuring the health of hosted solutions and mentoring other engineers.

Requirements

• 8+ years Linux/Unix experience
• Database expertise (Oracle/MSSQL)
• 3-5 years technical support experience, preferably in Financial Institutes
• Knowledge of telephony systems (IPC, Etrali, Avaya, Cisco, Mitel)
• Experience with networking, IP/SIP analysis, and enterprise apps

Responsibilities

• Resolve high-level CSS product issues as L2/L3, minimizing R&D escalations
• Implement and install CSS products globally
• Contribute to Knowledge Base and mentor other support engineers
• Manage critical issues and perform production system changes
• Develop training materials for CSS products