Tech Stack

Description

You will support a team of Employee Service Center Representatives by balancing hands-on case work with peer guidance, reinforcing standard processes, compliance, and service expectations. You'll handle Tier 1 employee inquiries, support onboarding and time/attendance processes, and partner with leadership to strengthen team performance.

Requirements

• 2+ years experience in call center, HR, or employee services
• Knowledge of time attendance, payroll, onboarding, and compliance
• Proficiency with HRIS and case management systems (e.g., Oracle)
• Comfortable providing clear, constructive feedback to peers

Responsibilities

• Work Tier 1 employee inquiries alongside team, reinforcing accurate resolution
• Support Representatives in processing absences, call-offs, and attendance issues
• Support employee onboarding: new hire paperwork, I-9 processing, orientation
• Partner with Coordinators and ESC Leadership to reinforce departmental standards
• Observe trends and compliance gaps, escalate insights to Supervisor/Manager