🛠 Tech Stack

💼 About This Role

You'll define the customer experience through service, focus, and participation at a veterinary emergency hospital. You'll ensure every interaction is personalized, resolving concerns with empathy and urgency. This role offers opportunities for growth and mentorship in a supportive environment.

🎯 What You'll Do

• Greet customers with warmth and urgency in person, phone, or online
• Oversee all customer communications and route urgent medical calls
• Deliver personalized experiences and find creative ways to say yes
• Process payments accurately while protecting personal information

📋 Requirements

• 2+ years of customer service experience
• Advanced knowledge of computer programs and practice management software
• Strong organizational skills and attention to detail
• Ability to work nights, weekends, and holidays

✨ Nice to Have

• High emotional intelligence
• Experience in a veterinary or medical setting
• Multitasking ability in chaotic environments

🎁 Benefits & Perks

• 💰 Competitive compensation with 401K match
• 🏥 Comprehensive health benefits starting day one
• 📚 Unlimited CE with travel stipend up to $2,500/year
• 👶 Paid parental leave up to 12 weeks at 100% salary
• 🕒 Flexible work schedules

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Offer· 15 min

🚩 Heads Up

• No explicit years requirement for experience level
• Role mixes customer service with financial guidance on end-of-life decisions