Description

You will support Robinhood users through financial topics via chat, email, and phone, providing exceptional service and driving improvements based on feedback. This unlicensed role is part of a hybrid team (3 days/week in Denver, CO or Westlake, TX) on a 24/7 shift model.

Requirements

• Passion for supporting customers through multiple channels with exceptional service skills.
• Excellent written and verbal communication skills, able to explain complex topics clearly.
• Comfortable with fast-paced, evolving landscape and eagerness to learn through coaching.
• Ability to prioritize tasks, exercise independent thought, and adapt to new challenges.
• Experience in customer support preferred; Bachelor's degree or financial services experience a plus.

Responsibilities

• Provide exceptional customer experience via chat, email, and phone for financial topics.
• Drive continuous improvement by identifying better ways to serve users from feedback.
• Grow financial services expertise and develop deep product proficiency.
• Resolve inquiries with independent thought and judgment in a fast-paced environment.