🛠 Tech Stack

💼 About This Role

You'll own and resolve high-impact customer escalations at a global travel and spend management platform. Your core impact is delivering fair, consistent resolutions while balancing customer satisfaction and business risk. You'll collaborate with cross-functional teams to drive continuous improvement.

🎯 What You'll Do

• Manage escalated complaints from start to finish
• Investigate cases and identify root causes
• Draft professional, empathetic resolution responses
• Collaborate with Account Managers, Finance, and Operations

📋 Requirements

• Experience in Customer Care within the travel industry
• Handling escalations or complex cases experience
• Experience working with SLAs and KPIs
• GDS Amadeus knowledge

✨ Nice to Have

• Strong written communication skills
• Confident independent decision-making
• Resilience under pressure

🎁 Benefits & Perks

• 💰 Competitive compensation and equity ownership
• 🏖️ Generous vacation days plus public holidays
• 🏥 Private healthcare or gym allowance
• 👨‍👩‍👧 17 weeks' paid parental leave
• ✈️ 20 Work from Anywhere days per year