16h ago
CX Lab Tech
UK - Remote
โจ $50k-$70k / yearest.
full-timemid Remotehealthcare
๐ Tech Stack
๐ผ About This Role
You'll apply your dental lab expertise to partner with clinicians on patient scanning, case prep, and design modifications, providing real-time technical support to ensure quality outcomes. You'll serve as a liaison between doctors and Dandy lab teams, translating clinical feedback into production results.
๐ฏ What You'll Do
- Collaborate on treatment plans with doctors in real-time
- Provide live clinical support via phone, chat, and video
- Facilitate cross-functional communication between doctors and lab teams
๐ Requirements
- 3+ years in a dental technician role
- 2+ years of 3Shape CAD/CAM design experience
- Deep understanding of digital dental workflows
- Technologically adept with dental design platforms
โจ Nice to Have
- Previous customer-facing lab role experience
- Excellent verbal and written communication skills
๐ Benefits & Perks
- ๐ฅ Healthcare
- ๐ฆท Dental
- ๐ง Mental health support
- ๐ฐ Retirement savings options
- ๐๏ธ Generous PTO
๐จ Hiring Process
Estimated timeline: 2-3 weeks ยท AI estimate
- 1Recruiter callยท 30 min
- 2Technical interviewยท 45 min
- 3Offerยท 15 min
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