16h ago

CX Lab Tech

UK - Remote

โœจ $50k-$70k / yearest.

full-timemid Remotehealthcare

๐Ÿ›  Tech Stack

๐Ÿ’ผ About This Role

You'll apply your dental lab expertise to partner with clinicians on patient scanning, case prep, and design modifications, providing real-time technical support to ensure quality outcomes. You'll serve as a liaison between doctors and Dandy lab teams, translating clinical feedback into production results.

๐ŸŽฏ What You'll Do

  • Collaborate on treatment plans with doctors in real-time
  • Provide live clinical support via phone, chat, and video
  • Facilitate cross-functional communication between doctors and lab teams

๐Ÿ“‹ Requirements

  • 3+ years in a dental technician role
  • 2+ years of 3Shape CAD/CAM design experience
  • Deep understanding of digital dental workflows
  • Technologically adept with dental design platforms

โœจ Nice to Have

  • Previous customer-facing lab role experience
  • Excellent verbal and written communication skills

๐ŸŽ Benefits & Perks

  • ๐Ÿฅ Healthcare
  • ๐Ÿฆท Dental
  • ๐Ÿง  Mental health support
  • ๐Ÿ’ฐ Retirement savings options
  • ๐Ÿ–๏ธ Generous PTO

๐Ÿ“จ Hiring Process

Estimated timeline: 2-3 weeks ยท AI estimate

  1. 1Recruiter callยท 30 min
  2. 2Technical interviewยท 45 min
  3. 3Offerยท 15 min
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