💼 About This Role

You'll serve as a top escalation expert for advanced PECVD systems at global customer sites, combining hands-on troubleshooting with global collaboration. Your work ensures rapid resolution of complex issues and drives continuous improvement in product performance and customer satisfaction. This role offers extensive international travel and cross-team impact.

🎯 What You'll Do

• Provide advanced technical product support for ASM PECVD equipment.
• Diagnose and resolve high-severity issues escalated from field teams.
• Support customer installations and system recoveries on-site.
• Collaborate with R&D to improve product design and reliability.

📋 Requirements

• Bachelor's degree in Engineering (Mechanical or Electrical).
• 12+ years experience in semiconductor equipment or manufacturing.
• Minimum 3 years hands-on PECVD experience.
• Strong understanding of electro-mechanical systems and vacuum systems.

✨ Nice to Have

• Deep expertise in PECVD process fundamentals.
• Experience as a global escalation owner in product support.
• Proven ability to collaborate with R&D on reliability improvements.

🎁 Benefits & Perks

• 🌍 Global Exposure with up to 50% international travel.
• 📚 Development Programs for career growth.
• 🔬 Cutting-Edge Technology work in semiconductor innovation.
• 🤝 Collaborative Culture with diverse global teams.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3On-site/Video Interview· 60 min