🛠 Tech Stack

💼 About This Role

You'll own and grow a $5M–$10M+ portfolio in a rebuild-phase SaaS business, driving expansion, retention, and customer outcomes. This high-ownership role goes beyond relationship management—you'll be directly responsible for Net Revenue Retention (NRR) and help define what great looks like as we rebuild our Account Management function.

🎯 What You'll Do

• Own Net Revenue Retention (NRR) for your book of business
• Identify and close up-sell and cross-sell opportunities
• Build and maintain a healthy expansion pipeline (3–4x coverage)
• Proactively manage renewal cycles and at-risk accounts

📋 Requirements

• 4–8+ years in mid-market SaaS Account Management, Customer Success, or Sales
• Proven track record of independently identifying and closing expansion opportunities
• Experience owning revenue targets (NRR, expansion, or renewals)
• Proficiency with CRM tools (Hubspot, Salesforce)

✨ Nice to Have

• Experience in a rebuild or transformation environment
• Previous experience in Transportation Management Systems (TMS) or last-mile / logistics technology

🎁 Benefits & Perks

• 🌍 100% Remote and Global – work from anywhere
• 🕒 Flexible Work Environment – prioritize results over rigid schedules
• 📈 Dedicated Growth Path – consistent feedback and support for career goals
• 🛠️ Access to Leading Tools and Technology
• 🎉 Engaging Community Activities – coffee chats, happy hours, book clubs

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Application Review· 1 week
2. 2Hiring Manager Screen· 30 min
3. 3Technical Assessment· 1 hour
4. 4Final Rounds· 1-2 hours