🛠 Tech Stack

💼 About This Role

You'll ensure continuous reliability of cloud-based SaaS platforms in a 24/7 support capacity. You'll drive incident response and optimize operational workflows to maintain high service levels.

🎯 What You'll Do

• Monitor cloud infrastructure using Prometheus and Grafana.
• Respond to and manage service incidents in 24/7 rotation.
• Manage application deployment lifecycle and changes.
• Document incident resolutions and update runbooks.

📋 Requirements

• 1-3 years experience in reliability operations or 24x7 support.
• Proficiency in monitoring tools like Prometheus, Grafana, Datadog.
• Bachelor's degree in IT, Computers, or BCA.

✨ Nice to Have

• Experience with Splunk.
• Knowledge of automation and configuration management.

🎁 Benefits & Perks

• 🕒 Rotating shift schedule
• 📚 Mentorship and guidance
• 🚀 Continuous improvement initiatives