🛠 Tech Stack

💼 About This Role

You'll handle inquiries related to medical record requests while ensuring compliance with HIPAA regulations. You'll help improve operational efficiency by managing calls and documenting case details. This remote-first role offers structured training and growth in healthcare information management.

🎯 What You'll Do

• Handle incoming calls and inquiries about medical record requests.
• Research, review, and resolve issues via phone, email, or correspondence.
• Document all communications and updates in internal systems.
• Process release-of-information requests while adhering to HIPAA regulations.

📋 Requirements

• High school diploma or equivalent.
• Customer service experience in call center, healthcare, or related fields.
• Computer proficiency in Microsoft Office, especially Word and Excel.
• Ability to maintain confidentiality and comply with HIPAA standards.

✨ Nice to Have

• Experience with multi-line phone systems.
• Experience in medical records or healthcare administration.

🎁 Benefits & Perks

• 💵 Competitive hourly pay $15.00 - $18.32 USD
• 🏡 Fully remote work within United States
• 📚 Ongoing training and professional development
• 🎓 Structured onboarding and certification programs
• 🤝 Collaborative remote-first culture

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Application Review· 1-2 weeks
2. 2Phone Screening· 30 min
3. 3Interview· 1 hour