💼 About This Role

You'll own the full logistics lifecycle for high-stakes workshops, acting as the "Air Traffic Controller" for a global Enablement team. Your work directly drives millions in annualized consumption by removing technical and logistical friction. You'll transform ad-hoc processes into a scalable, repeatable playbook that raises the bar for every workshop.

🎯 What You'll Do

• Own the Workshop Readiness Checklist covering visas, Wi-Fi, room booking, catering, and repository indexing.
• Manage the master calendar for Enablement Team, matching personnel to customers across time zones.
• Serve as primary POC for Account Directors and Customer Champions, ensuring 100% pre-work completion.
• Turn ad-hoc logistical requirements into a scalable, repeatable playbook.

📋 Requirements

• Background in Project Management, Customer Success Operations, or Technical Event Planning at a high-growth SaaS company.
• Exceptional organizational rigor and attention to detail.
• Technical literacy sufficient to communicate about repository indexing, VPN access, and SDLC.
• Proven ability to influence and hold accountable senior stakeholders.

✨ Nice to Have

• Experience building operational playbooks from scratch.
• Previous ownership of a complex, multi-stakeholder process in a fast-moving environment.
• Energized by directly translating workshop quality into customer value.

🎁 Benefits & Perks

• 🏖️ Flexible PTO
• 🏥 Health Insurance
• 💰 Equity
• 📈 Growth opportunities at an early-stage AI company