💼 About This Role

You'll build and drive customer success playbooks for a no-code collaboration platform transforming supply-chain automation. You'll own the end-to-end customer journey, from onboarding to expansion, working with Fortune 500 clients to maximize ROI. This role offers the chance to shape the customer community for a well-funded startup with 4 years of runway.

🎯 What You'll Do

• Build and drive customer success playbooks and digital content
• Manage end-to-end customer journey from onboarding to expansion
• Drive expansion and ROI within customer base
• Define and drive key customer success metrics

📋 Requirements

• 3-5 years of experience in a top-tier enterprise SaaS company
• 8+ years collaborating with senior leadership in large enterprises
• Proven track record of building playbooks and digital content for users
• In-depth knowledge of customer success metrics and champion cultivation

✨ Nice to Have

• Experience managing end-to-end customer journey from onboarding to expansion
• Previous experience expanding large enterprises

🎁 Benefits & Perks

• 🏥 Excellent healthcare benefits
• 📈 Equity ownership in the company
• 💰 Industry-leading compensation
• 🌍 Quarterly company on-sites
• 🏖️ Flexible remote culture