10h ago

Program Manager, Customer Implementation

Remote

โœจ $115k-$145k / yearest.

full-timemid Remotegovernment

๐Ÿ›  Tech Stack

๐Ÿ’ผ About This Role

You'll manage end-to-end customer implementations for complex multi-stakeholder projects, partnering with engineers and product teams to translate customer needs into technical requirements. You'll serve as a trusted partner to government stakeholders and use AI-driven workflows to streamline project health and transparency.

๐ŸŽฏ What You'll Do

  • Manage end-to-end implementations for assigned customers.
  • Partner with engineering to gather requirements and write acceptance criteria.
  • Represent customer needs to cross-functional teams.
  • Guide state and local partners through program onboarding.
  • Use Linear, Notion, Slack and AI tools for project management.

๐Ÿ“‹ Requirements

  • Proven success in program management for multi-stakeholder implementations.
  • Experience gathering requirements and partnering with engineering to ship technical products.
  • Technical fluency with modern PM tools (Linear, Notion, Slack) and AI platforms.
  • Familiarity with federal funding and compliance in state/local government.

โœจ Nice to Have

  • Experience in broadband, infrastructure, or related programs.
  • Master's degree in a related field.
  • PMP, Agile, or Scrum certification.

๐ŸŽ Benefits & Perks

  • ๐Ÿ’ฐ Competitive salary plus meaningful equity upside
  • ๐Ÿฅ Comprehensive benefits for employees and dependents
  • ๐Ÿš€ Opportunities to learn and grow in a startup
  • ๐Ÿ–๏ธ Teamwide retreats 1-2x per year
  • ๐Ÿ“ฃ Have a say in shaping our benefits program

๐Ÿ“จ Hiring Process

Estimated timeline: 2-4 weeks ยท AI estimate

  1. 1Recruiter Screenยท 30 min
  2. 2Hiring Manager Interviewยท 45 min
  3. 3Technical/Project Presentationยท 60 min
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