10h ago
Program Manager, Customer Implementation
Remote
โจ $115k-$145k / yearest.
full-timemid Remotegovernment
๐ Tech Stack
๐ผ About This Role
You'll manage end-to-end customer implementations for complex multi-stakeholder projects, partnering with engineers and product teams to translate customer needs into technical requirements. You'll serve as a trusted partner to government stakeholders and use AI-driven workflows to streamline project health and transparency.
๐ฏ What You'll Do
- Manage end-to-end implementations for assigned customers.
- Partner with engineering to gather requirements and write acceptance criteria.
- Represent customer needs to cross-functional teams.
- Guide state and local partners through program onboarding.
- Use Linear, Notion, Slack and AI tools for project management.
๐ Requirements
- Proven success in program management for multi-stakeholder implementations.
- Experience gathering requirements and partnering with engineering to ship technical products.
- Technical fluency with modern PM tools (Linear, Notion, Slack) and AI platforms.
- Familiarity with federal funding and compliance in state/local government.
โจ Nice to Have
- Experience in broadband, infrastructure, or related programs.
- Master's degree in a related field.
- PMP, Agile, or Scrum certification.
๐ Benefits & Perks
- ๐ฐ Competitive salary plus meaningful equity upside
- ๐ฅ Comprehensive benefits for employees and dependents
- ๐ Opportunities to learn and grow in a startup
- ๐๏ธ Teamwide retreats 1-2x per year
- ๐ฃ Have a say in shaping our benefits program
๐จ Hiring Process
Estimated timeline: 2-4 weeks ยท AI estimate
- 1Recruiter Screenยท 30 min
- 2Hiring Manager Interviewยท 45 min
- 3Technical/Project Presentationยท 60 min
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