🛠 Tech Stack

💼 About This Role

You'll provide technical support for business technology solutions, including computer systems, network infrastructure, and mobile devices. You'll independently diagnose and resolve reported problems using diagnostic methods and tools. This in-office role offers a chance to own tickets through their lifecycle and collaborate with internal and external resources.

🎯 What You'll Do

• Own tickets through lifecycle and incident management.
• Provide first-call resolution or triage for all calls.
• Create and update tickets accurately and timely.
• Escalate tickets to level 2/3 or third-party vendors.

📋 Requirements

• Minimum 2 years coordinating service desk activities.
• Understanding of ITIL principles and Windows Server environments.
• Knowledge of desktop operating systems (Windows) and hardware.
• Experience with Windows 11, PC hardware, and LAN troubleshooting.

✨ Nice to Have

• Degree in Information Technology or related field.
• ITIL Foundation certification.
• A+, Network+, or Security+ certification.

🎁 Benefits & Perks

• 🏥 Medical, dental, vision insurance
• 💼 Short/long-term disability paid 100% by company
• 💰 401K & Roth 401k with employer match
• 🏖️ Paid vacation, holidays, sick leave
• 🏦 Health Savings/Reimbursement Account with employer contributions

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 1 hour
3. 3Offer· 1 week

🚩 Heads Up

• Requires 2 years experience but requests pre-employment drug screen and background check typical for entry-level
• Physical requirements include lifting up to 50 pounds, which may not be typical for an IT role
• Work environment includes aircraft hangar, indicating potential noise and temperature changes