🛠 Tech Stack

💼 About This Role

You'll lead the support team to ensure customer-centric interactions and drive performance through data analysis and process improvements. You'll handle major incidents while inspiring your team.

🎯 What You'll Do

• Coach the team to deliver exceptional customer experiences
• Handle escalations and ensure appropriate resolution
• Perform overnight maintenance and scheduled tasks
• Manage shift coverage and performance reviews

📋 Requirements

• 2 years of technical support supervisory experience
• 2 years managing a technical team
• Knowledge of ServiceNow or similar ITSM tools
• Experience with Windows/Linux/IBMi operating systems

✨ Nice to Have

• Knowledge of virtualization (VMware, Nutanix, Hyper-V)
• Experience with cloud platforms (AWS/Azure)
• Familiarity with monitoring tools (Zabbix, Nagios)

🎁 Benefits & Perks

• 🏖️ Paid Time Off
• 🩺 Health Insurance
• 💰 401(k) Matching
• 📚 Training Opportunities

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Interview· 60 min