3h ago
Technical Support Supervisor – Client Services
Mumbai, India
full-timeseniorfinancial services
Description
You will lead a team of client support professionals, handling complex technical issues related to trading platforms and software, while driving process improvements and team development to ensure exceptional client service.
Requirements
- Bachelor's degree preferred in STEM fields, valid IT certification, or equivalent experience of 5+ years
- 3+ years in a client-facing support role
- 5+ years of experience working with technical support
Responsibilities
- Lead, mentor, and guide a team of Technical Assistance Client Support Representatives
- Oversee troubleshooting and resolution of complex technical issues related to trading platforms, account setup, and software functionalities
- Communicate professionally with clients as an escalation point, providing clear solutions
- Identify and implement process improvements for technical support workflow
- Develop and conduct training sessions, monitor performance metrics, and manage critical escalations
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