🛠 Tech Stack

💼 About This Role

You'll provide Level 1 & 2 support to end users, including senior management and attorneys, for the Executive Office for the United States Attorneys. Your core impact is ensuring reliable IT operations through hands-on troubleshooting, user account management, and desk-side training. You'll work in a hybrid environment supporting government innovation.

🎯 What You'll Do

• Resolve Level 1 & 2 help desk tickets via ITIL best practices
• Install, configure, and troubleshoot hardware/software
• Manage user accounts and mailboxes per government policy
• Support conference room A/V and online meeting tools

📋 Requirements

• 1+ year of Adobe Connect or similar meeting center setup experience
• ITIL Foundations certification or ability to obtain
• Active DOD clearance of Level 6 Public Trust or above
• Experience with backup/restoration and file server support

✨ Nice to Have

• Change Management experience
• Experience creating procedural documentation and spreadsheets

🎁 Benefits & Perks

• 🏥 Health, Dental, and Vision insurance
• 💰 401k retirement plan
• 🏖️ Paid Time Off and federal holidays
• 💼 Flexible Spending Accounts (Health, Dependent Care, Commuter)