🛠 Tech Stack

💼 About This Role

You'll own Net Revenue Retention for a $5M–$10M+ portfolio of customers in a high-impact, rebuild-phase SaaS business. You'll drive expansion, retention, and customer outcomes as part of a full Account Management transformation. This is a high-ownership role where you help define what 'great' looks like from the ground up.

🎯 What You'll Do

• Own Net Revenue Retention for your book of business.
• Identify up-sell and cross-sell opportunities and close them.
• Build and maintain a healthy expansion pipeline (3–4x coverage) against quota.
• Proactively manage renewal cycles and mitigate churn risk.

📋 Requirements

• 4–8+ years in mid-market SaaS Account Management or Customer Success.
• Proven track record of independently closing expansion opportunities.
• Experience owning revenue targets (NRR, expansion, or renewals).
• Proficiency with CRM tools (Hubspot, Salesforce) and collaboration tools.

✨ Nice to Have

• Experience in a rebuild or transformation environment.
• Previous work in Transportation Management Systems or last-mile logistics.
• Daily use of AI in customer-facing and revenue workflows.

🎁 Benefits & Perks

• 🌍 100% Remote and Global – work from anywhere.
• ⏰ Flexible Work Environment – results over rigid schedules.
• 📈 Dedicated Growth Path – consistent feedback and career support.
• 🛠️ Access to Leading Tools and Technology – latest tools and playbooks.
• 🎉 Engaging Community Activities – coffee chats, happy hours, book clubs.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Technical/Behavioral Interview· 1 hour
3. 3Final Round· 1 hour