Description

You will proactively engage with clients to understand their business needs, identify cross-sell and upsell opportunities, and monitor usage metrics to drive growth and customer satisfaction.

Responsibilities

• Proactively engage with clients to understand evolving needs and business objectives
• Initiate regular communications to anticipate challenges and provide pre-emptive solutions
• Partner with customers to identify cross-sell and upsell opportunities
• Identify expansion opportunities within existing accounts
• Monitor usage metrics and address issues