Tech Stack

Description

You will lead a team of operations engineers to reduce defects in the Starlink customer experience by optimizing processes, analyzing data, and collaborating with cross-functional teams.

Requirements

• Bachelor's degree in math, data science, physics, or engineering
• 8+ years in Product/Technical Program Management, Engineering, or Process Engineering
• 3+ years of leadership with direct reports
• Experience in customer success or service organization
• Data analysis skills using Python, SQL, or R

Responsibilities

• Manage team of operations engineers to eliminate customer experience defects
• Analyze complex problems to drive optimal solutions benefiting customers and reducing costs
• Leverage data and anecdotes to steer engineering roadmaps and executive decisions
• Collaborate with cross-functional teams to enhance customer experience
• Develop and track KPIs to measure customer journey health