🛠 Tech Stack

💼 About This Role

You'll serve as a subject matter expert on Zendesk for Contact Center, leading the entire technical delivery process from initial discussions through go-live. Your expertise will guide clients in successfully deploying cloud-based solutions using AWS services like Amazon Connect. This role offers the opportunity to work remotely with diverse teams while driving customer success.

🎯 What You'll Do

• Lead design and configuration workshops for high-profile customers.
• Configure services and deploy resources in customer AWS accounts.
• Collaborate with cross-functional teams during development and testing.
• Conduct technical training and knowledge transfer sessions.

📋 Requirements

• 3+ years of customer-facing experience in technical support or consulting.
• Experience with Amazon Connect is essential.
• 3+ years hands-on experience with complex cloud-based solutions.
• Proven experience implementing and supporting AWS environments.

✨ Nice to Have

• Skilled in automating deployments and improving operational efficiency.
• Experience integrating various contact center solutions.
• Strong programming skills in AWS Lambda and Python.

🎁 Benefits & Perks

• 🏖️ Flexible work hours and remote work option.
• ⚖️ Work-life balance culture.
• 🌍 Community initiatives through Social Impact team.
• 🌱 Professional growth and development support.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min