💼 About This Role

You'll partner with enterprise customers to drive AI transformation at scale, managing the full lifecycle from kick-off to expansion. You'll build trust with C-level stakeholders and help them realize measurable value from Dust's GenAI platform. This role pioneers a new AI-native approach to customer success.

🎯 What You'll Do

• Lead customer lifecycle for key accounts, driving adoption and expansion.
• Drive organizational AI transformation as a change management partner.
• Conduct Enterprise Business Reviews to capture value and identify growth.
• Orchestrate internal resources (Deployment, Engineering, Product, Sales).

📋 Requirements

• 5+ years in Customer Success with strategic accounts in SaaS.
• Proven ability to manage C-level relationships and Executive Business Reviews.
• Experience driving digital adoption strategies for complex technical products.
• Excellent English and French communication skills.

✨ Nice to Have

• Experience with AI-driven products or emerging tech categories.
• Track record of organizational change management and long-cycle adoption.
• High ownership and 'doer attitude' in fast-paced environment.

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 🏢 In-person culture in Paris or San Francisco offices.
• 🚀 Pioneering GenAI customer success practice.
• 📈 Great customers like Cursor, Clay, Whatnot, Persona.